Shipping & Delivery
Standard delivery time is between 7 to 10 working days for regular orders but for corporate and special cases it may take much time. As we produce products on-demand that’s why delivery time may vary depending on factory workload. However, the customers will be informed regarding the delivery timeline.
The delivery date may change for any unavoidable circumstances or covid-19 lockdown.
Inside Dhaka city, we do provide home delivery and provide free assembly (Except wall mounting) using our /third party transport. For outside Dhaka city we do provide door to door shipping, in that case, we don’t provide assemble service physically but we do help to assemble via video call if required.
In Dhaka city, customers will get fitting service on the same day of delivery. For outside Dhaka delivery customers, self-assembly is required.
Mode of Payment
For the range of shopping up to BDT Fifty Thousand order the 10% payment has to pay on order as confirmation payment, rest have to pay one the same day of delivery. For the above shopping volume and corporate order, the confirmation money amount is 50% of the total shopping volume.
Order Change or cancellation
Regular orders can be changed or cancelled within 2 days. A cancellation charge is applicable depending on work progress.
1-year free service Warranty for any manufacturing fault. No warranty/guarantee for glass, fabric and artificial leather.
Fitment Craft will pay a delayed penalty valuing 0.5% of the value of the goods per week if the delivery is not done within the standard deadline. However, there will be 7 days buffer before any such penalty is applied.
Inventory Holding Cost
The customer will pay inventory holding cost valuing 0.5% of the value of the goods per week if the customer doesn’t take delivery of the completed goods. However, there will be 7 days buffer before any such cost becomes due.