Delivery Time

Standard delivery time is between 8 to 12 working days for general and regular orders but for corporate and special case it may take much time.

Delivery Delay
The delivery date may change for any unavoidable circumstances or covid-19 lockdown.

Assembling
In Dhaka city, customers will get fitting service on the same day of delivery. For outside Dhaka delivery customers, self-assembly is required.

Mode of Payment
For the range of shopping up to BDT Fifty Thousand order the 10% payment has to pay on order as confirmation payment, rest have to pay one the same day of delivery. For the above shopping volume and corporate order, the confirmation money amount is 50% of the total shopping volume.

Order Change or cancellation
Regular orders can be change or cancel within 2 days. A cancellation charge is applicable depending on work progress.  

Exchange
Furniture can be exchanged in good condition within 2 days with a 20% exchange fee and shipping fee. It is not applicable for customized, wooden and fabric products.

Return Policy
Furniture can be returned in good condition within 2 days and money can be refunded with a 20% service charge and shipping fee. It is not applicable for customized, wooden and fabric products.

Service Warranty
1-year free service Warranty for any manufacturing fault. No warranty/guaranty for glass, fabric and artificial leather.

Product Development
Product development is a continuous process and thus there could be minor changes in different versions of the product. This will not affect the functional utility of the product.

Delay Penalty
Fitment Craft will pay a delayed penalty valuing 0.5% of the value of the goods per week if the delivery is not done within the standard deadline. However, there will be 7 days buffer before any such penalty is applied.

Inventory Holding Cost
The customer will pay inventory holding cost valuing 0.5% of the value of the goods per week if the customer doesn’t take delivery of the completed goods. However, there will be 7 days buffer before any such cost becomes due.